Dear Vola Users

Thank you for your continued trust and support of Vola products.

To further enhance service quality and ensure the long-term, stable operation of your devices, Vola Networks will officially introduce the paid VolaCloud subscription services and VolaCare Extended Warranty Service effective in January 1, 2026.

This service upgrade will not affect the normal operation of your existing devices, and all features will transition smoothly once the services go live. If you encounter any issue with the usage of VolaCloud, please contact us.

Please find the key details below for your reference.

1. Service Plan Overview

To better maintain the platform's normal operation, VolaCloud will officially enter a trial phase for its paid service. Current devices can still be used free of charge until March 31, 2026. After this date, you may evaluate whether to continue using the service based on your needs.

Vola Networks introduces a unified VolaCare Extended Warranty Service, which includes both device warranty coverage and VolaCloud subscription benefits. After your device warranty is expired, you can extend it by VolaCare.

VolaCloud and VolaCare Pricing varies by device model as follows:

VolaCloud Subscription

All Devices: USD 2 / month

VolaCare Subscription

PR08-Pro / PR12 / LM150 Series: USD 2 / month

T5300 Series: USD 3 / month

PR18 Series: USD 5 / month

VolaCare Plus Subscription

PR08-Pro / PR12 / LM150 Series: USD 3 / month

T5300 Series: USD 4 / month

PR18 Series: USD 6 / month

● VolaCare is the only official extended warranty program provided by Vola Networks, and it includes access to VolaCloud services by default.

● The main difference between VolaCare and VolaCare Plus lies in whether Advance Hardware Replacement and enhanced technical support response times are included.

● For full details, please refer to the official warranty and subscription policies to be released separately.

2. Warranty and Trial Period Policy

● All new devices include a standard 365-day basic warranty by default.

● The warranty start date is based on the date the device status changes to “In Use” in VolaCloud.

 ○ If a device is not registered for use, or if registration occurs more than 60 days after shipment, the warranty start date will be capped at Shipment Date + 60 days.

 ○ Shipment Date: This refers to the date the goods departed from the Vola Networks warehouse. If you have any questions regarding this date, please contact your assigned sales representative.

● From the date the device is marked as “In Use”, device are entitled to a three-month free VolaCloud trial period

● Subscribing to VolaCare within 30 days after the basic warranty expires is considered a valid warranty extension.

● You may check warranty status at any time on the Device Info page in VolaCloud or contact us for assistance.

3. Arrangements for Existing Devices (Devices Activated Before January 1, 2026)

● All POTS devices registered and marked as “In Use” before January 1, 2026 will have their warranty extended uniformly until December 31, 2026, and will enjoy free VolaCloud access until March 31, 2026.

● VolaCloud subscription charges will automatically begin on April 1, 2026. If you wish to cancel the subscription, please do so directly via VolaCloud or contact us for assistance.

● Devices purchased and activated (“In Use”) on or after January 1, 2026 will follow the policies outlined in Section 2.

4. Subscription and Billing Policy

● Both VolaCare and VolaCloud operate on a prepaid model, with invoices generated on the 1st day of each month.

● If a service is activated on any day within a month, that month will not be billed; charges will begin from the next billing cycle.

● VolaCloud includes a default three-month free trial. If you do not wish to continue after the trial period, please manually cancel the subscription before “In Use”or before the trial ends. No charges will be generated for the following months, and the device will remain fully functional for the rest of the current month.

● Starting from the first day of the month following VolaCloud/VolaCare/VolaCare Plus cancellation, the device will be moved from “In Use” back to “Inventory”, and all VolaCloud features will be disabled for the specific device.

5. Overdue Payment Policy

● Invoices must be paid within 15 days of the billing date.

● VolaCloud-only subscription:

 If payment is overdue by more than 15 days, the device will be moved to Inventory and marked as Inactive.

 Service will be restored automatically upon payment; without payment, the device cannot be reactivated on VolaCloud.

● VolaCare subscription:

 If payment is overdue by more than 15 days, VolaCloud services will be suspended, and the extended warranty will only remain valid through the last day of the previous billing cycle.

6. Payment Method

All subscriptions are billed monthly via electronic invoices.

Details regarding available payment methods will be announced in a separate notice.

We remain committed to providing you with a more reliable and intelligent device management experience. If you have any questions, please contact your account manager or email us at sales@volanetworks.com.

Thank you for your understanding and continued support.

Vola Networks Team

December 22, 2025